:root{--power-black: #111111;--classic-blue: #1e4e8c;--advocacy-red: #b92828;--transparent-teal: #3db7b4;--gray: #555555;--light-blue: #5b87c4;--sunset-coral: #f3a593;--soft-clay: #eae4dc;--washed-teal: #bfe5e3;--canyon-gold: #e2b97f;--super-light-blue: #e8f0fa;--ink: #16202c;--ink-2: #3b4757;--ink-3: #66717f;--ink-4: #98a2ae;--line: #e3e8ee;--line-2: #eef1f5;--canvas: #f4f6f9;--surface: #ffffff;--rail-bg: #0f1b2d;--rail-ink: #c6d0dc;--accent: #1f8f8c;--accent-strong: #177471;--accent-soft: #e6f6f5;--unread: var(--advocacy-red);--unread-soft: #fcebea;--note-bg: #fdf6ea;--note-line: #efd3a6;--note-ink: #7a5317;--dealer-bubble: #e7f4f4;--focus: #5b87c4;--tone-teal-bg: #e3f5f4;--tone-teal-fg: #16706d;--tone-gold-bg: #fbf0dc;--tone-gold-fg: #87591a;--tone-blue-bg: #e6eef9;--tone-blue-fg: #1e4e8c;--tone-clay-bg: #fdece7;--tone-clay-fg: #a2412b;--tone-green-bg: #e5f4ea;--tone-green-fg: #23703f;--tone-gray-bg: #eef0f3;--tone-gray-fg: #5a6573}:root{--space-1: 4px;--space-2: 8px;--space-3: 12px;--space-4: 16px;--space-5: 24px;--space-6: 32px;--space-7: 48px;--radius-sm: 6px;--radius-md: 10px;--radius-lg: 14px;--radius-pill: 999px;--shadow-1: 0 1px 2px rgba(16, 32, 48, .06);--shadow-2: 0 4px 16px rgba(16, 32, 48, .08);--shadow-3: 0 12px 40px rgba(16, 32, 48, .18);--fs-xs: 11.5px;--fs-sm: 12.5px;--fs-md: 14px;--fs-lg: 16px;--fs-xl: 20px;--font-ui: "Inter", system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;--font-brand: "Montserrat", var(--font-ui);--rail-w: 224px;--rail-w-collapsed: 68px;--topbar-h: 56px;--queue-w: 360px;--details-w: 340px;--bubble-max: 640px;--z-drawer: 40;--z-scrim: 35;--z-menu: 60;--z-toast: 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transparent;background-clip:content-box}::-webkit-scrollbar-thumb:hover{background-color:#b5bfca}h1,h2,h3,h4{margin:0;font-weight:700;letter-spacing:-.01em}h1{font-family:var(--font-brand);font-size:var(--fs-xl)}h2{font-size:var(--fs-lg)}h3{font-size:var(--fs-md)}p{margin:0}small,.muted{color:var(--ink-3)}.mono{font-family:ui-monospace,SF Mono,Menlo,Consolas,monospace;font-size:.95em;letter-spacing:.01em}kbd{font:600 10.5px/1 var(--font-ui);padding:3px 5px;border:1px solid var(--line);border-bottom-width:2px;border-radius:4px;background:var(--surface);color:var(--ink-2)}.btn{display:inline-flex;align-items:center;gap:6px;height:34px;padding:0 14px;border-radius:var(--radius-sm);font-weight:600;font-size:var(--fs-sm);white-space:nowrap;border:1px solid var(--line);background:var(--surface);color:var(--ink-2);transition:background .15s,border-color .15s,color .15s}.btn svg{width:16px;height:16px}.btn:hover{background:var(--line-2)}.btn--primary{background:var(--accent);border-color:var(--accent);color:#fff}.btn--primary:hover{background:var(--accent-strong)}.btn--note{background:#c98a2b;border-color:#c98a2b;color:#fff}.btn--note:hover{background:#ad741f}.btn--danger{color:var(--advocacy-red)}.btn--sm{height:28px;padding:0 10px;font-size:var(--fs-xs)}.btn[disabled]{opacity:.5;cursor:not-allowed}.icon-btn{position:relative;display:inline-grid;place-items:center;width:36px;height:36px;border-radius:var(--radius-sm);border:1px solid var(--line);background:var(--surface);color:var(--ink-2)}.icon-btn:hover{background:var(--line-2)}.icon-btn--ghost{border-color:transparent;background:transparent}.icon-btn .dot{position:absolute;top:7px;right:8px;width:8px;height:8px;border-radius:50%;background:var(--unread);box-shadow:0 0 0 2px var(--surface);display:none}.icon-btn 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6px;border-radius:var(--radius-pill);font-size:11px;font-weight:700;background:var(--line-2);color:var(--ink-3)}.count--hot{background:var(--unread);color:#fff}.avatar{display:inline-grid;place-items:center;flex:none;width:32px;height:32px;border-radius:50%;font-size:12px;font-weight:700;letter-spacing:.02em;background:var(--super-light-blue);color:var(--classic-blue)}.avatar--teal{background:var(--accent);color:#fff}.avatar--sm{width:24px;height:24px;font-size:10px}.avatar--lg{width:40px;height:40px;font-size:14px}.seg{display:flex;gap:4px;padding:3px;border-radius:var(--radius-md);background:var(--line-2);min-width:0}.seg__btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;flex:1 1 auto;height:32px;padding:0 8px;border-radius:8px;min-width:0;font-size:12.5px;font-weight:600;color:var(--ink-3);white-space:nowrap}@media (max-width: 1599px){.seg__btn{font-size:12px;padding:0 6px;gap:4px}}.seg__btn:hover{color:var(--ink)}.seg__btn[aria-selected=true]{background:var(--surface);color:var(--ink);box-shadow:var(--shadow-1)}.seg__btn[aria-selected=true] .count:not(.count--hot){background:var(--accent-soft);color:var(--accent-strong)}.chip-select{-webkit-appearance:none;-moz-appearance:none;appearance:none;height:30px;padding:0 28px 0 10px;border-radius:var(--radius-pill);border:1px solid var(--line);background:var(--surface) url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath d='m7 10 5 5 5-5' fill='none' stroke='%2366717f' stroke-width='2' stroke-linecap='round'/%3E%3C/svg%3E") no-repeat right 8px center / 14px;font-size:var(--fs-sm);font-weight:500;color:var(--ink-2);cursor:pointer}.chip-select:hover{border-color:#cfd6de}.menu-wrap{position:relative}.menu{position:absolute;top:calc(100% + 6px);right:0;z-index:var(--z-menu);min-width:240px;padding:6px;border-radius:var(--radius-md);background:var(--surface);border:1px solid var(--line);box-shadow:var(--shadow-3);display:none}.menu.is-open{display:block}.menu__title{padding:6px 10px 4px;font-size:var(--fs-xs);font-weight:600;color:var(--ink-4);text-transform:uppercase;letter-spacing:.06em}.menu__item{display:flex;align-items:center;gap:10px;width:100%;padding:8px 10px;border-radius:7px;text-align:left;font-size:var(--fs-sm)}.menu__item:hover{background:var(--line-2)}.menu__item .check{margin-left:auto;width:16px;height:16px;color:var(--accent);visibility:hidden}.menu__item[aria-checked=true] .check{visibility:visible}.menu__sep{height:1px;margin:6px 4px;background:var(--line)}.empty{height:100%;display:grid;place-content:center;justify-items:center;gap:8px;text-align:center;color:var(--ink-3);padding:var(--space-6)}.empty svg{width:44px;height:44px;color:var(--washed-teal)}.empty h2{color:var(--ink)}.empty p{max-width:360px}.toast{position:fixed;left:50%;bottom:24px;z-index:var(--z-toast);transform:translate(-50%,20px);opacity:0;pointer-events:none;padding:10px 16px;border-radius:var(--radius-md);background:var(--ink);color:#fff;font-size:var(--fs-sm);font-weight:500;box-shadow:var(--shadow-3);transition:opacity .2s,transform .2s}.toast.is-on{opacity:1;transform:translate(-50%)}.app{display:grid;grid-template-columns:var(--rail-w) minmax(0,1fr);height:100vh;height:100dvh;transition:grid-template-columns .2s ease}.app.is-rail-collapsed{grid-template-columns:var(--rail-w-collapsed) minmax(0,1fr)}.shell{display:grid;grid-template-rows:var(--topbar-h) minmax(0,1fr);min-width:0;min-height:0}.workspace{position:relative;display:grid;grid-template-columns:var(--queue-w) minmax(0,1fr) var(--details-w);min-height:0;background:var(--surface);border-top:1px solid var(--line)}.pane{min-width:0;min-height:0}.queue{border-right:1px solid var(--line);display:grid;grid-template-rows:auto 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.mono{color:var(--ink-2)}.convo__actions{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.status-btn{display:inline-flex;align-items:center;gap:4px;height:34px;padding:0 8px 0 4px;border-radius:var(--radius-pill);border:1px solid var(--line);background:var(--surface)}.status-btn:hover{border-color:#cfd6de}.status-btn .pill{height:26px}.status-btn>svg{width:16px;height:16px;color:var(--ink-3)}.assign-btn{display:inline-flex;align-items:center;gap:8px;height:34px;padding:0 10px 0 4px;border-radius:var(--radius-pill);border:1px solid var(--line);background:var(--surface);font-size:var(--fs-sm);font-weight:500;color:var(--ink-2)}.assign-btn:hover{border-color:#cfd6de}.assign-btn .avatar{width:26px;height:26px;font-size:10px}.assign-btn .avatar--empty{background:var(--line-2);color:var(--ink-4);border:1px dashed #c3ccd6}.assign-btn>svg{width:14px;height:14px;color:var(--ink-3)}.stepper{display:flex;flex-wrap:wrap;row-gap:6px;align-items:center;gap:6px;padding:8px 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